Shipping & Returns
We offer complimentary shipping for local purchases above S$80. International orders will be fulfilled by DHL or FedEx. Please contact us for more information regarding international shipping.
RETURN & REFUND POLICY
You have 07 days upon receiving your order to email us at to facilitate the return process and send the item back to us. Kindly ensure that you receive our confirmation before sending your purchase back to us. Items must be returned to us new and in their original purchase condition. Returns that do not fulfill our policy will not be accepted. You will be responsible for all shipping costs incurred for returning your item. We do not facilitate any exchanges, do return the original item and place a new order.
RECEIVING A REFUND
Refunds will only be made in the form of store credits- we will issue you an online code to be utilized on our Gemmetry site. Please note that the code has a validity of 14 days, after which, it would expire and be rendered invalid. No further extension to the validity period will be granted. Due to shipping cost waivers/discounts being offered in the initial purchase, S$5 will be deducted for every item returned.
Sale items and products purchased using promotion codes will not qualify for refund. Due to hygiene concerns, we will also not be accepting returns on earrings.